Management Profiles

Management Team

President

William B. Riddick is a 30-year computer industry veteran. Originally from Elizabeth City, NC, Riddick received a B.S. degree in Computer Science from NC State University and a MBA from the University of North Carolina at Chapel Hill. He spent 19 years at Memorex Telex in various technical, marketing, sales and management roles. Before purchasing CSP, Riddick spent 18 months with Bay Networks.

Vice-President of Network Services

JD Helms has over 15 years of IT experience while serving in many leadership and business development roles. He has extensive knowledge and experience in Managed Services and Cloud Services, including founding Network Management Partners, a Raleigh-based MSP he sold to Alpheon in 2009. He recently relocated from Portland, Oregon where he served as Cloud Services Manager for Viewpoint Construction Software. Mr. Helms attended North Carolina State University studying Business Administration and was a varsity athlete for the football team. He has a degree in Nuclear Technology from Valencia Community College and served in the US Navy's Nuclear Power Program before launching his career in IT.

Vice-President & Chief Information Officer

Michael Bowman has over 30 years of experience developing, marketing, selling, and servicing information technology solutions. Before joining CSP, Michael was Chief Operating Officer at Sentrisystems, a security systems software provider. He also led customer services, sales and business development efforts at Ganymede Software (acquired by NetIQ) and was VP of Marketing and Business Development for Netlink (acquired by Cabletron). Earlier, he spent over 13 years with Memorex Telex in various technical, product management, marketing, and senior management roles. Michael is a graduate of NC State University with a B.S. in Electrical Engineering.

Vice-President of Customer Engineering

Scott Forbes has over 20 years of customer service and computer technology experience. Scott joined Computer Service Partners in 1997, as a customer engineer and soon became the Raleigh Operations Manager. He has served as the Director of Customer Engineering since 1998. Prior to joining Computer Service Partners, Scott worked with ITT Corp. for three years and Tekton, Inc. for 12 years.

Vice-President of Human Resources & Administration

Liz Mark has over 14 years of experience in the computer industry. She brings more than 20 years of administration, accounting/finance, human resources, and management experience from various roles in the dental, health and insurance industries. Ms. Mark is a member of the Society for Human Resource Management and is a graduate of NC State University where she received her B.S. degree in Business Management with a minor in Computer Science.