Our Approach
We give every customer, large and small, completely individualized attention.
Depending on your needs, our approach includes one or more of the following:
Account Managers - the vital link between you and CSP. We
make sure your account manager has expertise in your industry and understands
its unique requirements.
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Technology Assessment Profile (TAP) - is a complete evaluation and
documentation of your current computer operations. It helps us understand your IT
strengths and weaknesses, and together we develop short and long-term IT objectives
to fit the needs of your organization.
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Security Assessment Profile (SAP) - a comprehensive exercise
which includes running sophisticated "penetration test" tools on your network,
reviewing user access policies, analyzing virus protection and data backup systems,
and conducting interviews with key staff. We then provide documentation of the results
and make specific recommendations to address security exposures.
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Project Engineering Teams - provide project management, a detailed
statement of work, and regular project reviews throughout the implementation of your
individualized IT solution.
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System Administrator Guides - complete documentation for your network
including configurations and network diagrams. This document also provides guidance for your
in-house administrator, should you choose to manage your network.
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Customized Training - our application specialists can customize
a training program for your end users. We taylor our training to insure your users understand
how to best utilize your software in your particular environment.
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On-going Support - all of our regular customers are assigned "primary"
and "backup" engineers. We only deploy engineers who truly understand your particular network.
We work hard to insure you always see a familiar and friendly face! In addition, we continue
to enhance our ability to remotely monitor and manage the operations of your network.
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