When you hire someone to handle all your information technology for you, it’s to be expected that you’re going to let them handle the nitty-gritty details. That’s what they’re good at, and you’ve got better things to do than worry about handling updates or patches for all the applications you use every day.
But you have to be careful not to get to the point where you have NO idea what your I.T. company is doing for you. There are a lot of I.T. people out there who think they can trap you in their service by not telling you where the bodies are buried in the backyard. They think that if you never know the status of your technology, or are afraid of what will happen if you don’t have them handling it, that you’ll never leave them and they can do whatever they like with your money.
Here are 3 tips to ensure that you keep your I.T. company honest:
Have regular status meetings: Your company should be maintaining regular communications with you, keeping you in the know on the health of your technology and the potential challenges that may arise down the road. Make sure they meet with you at least once per quarter, in person, to talk about the relationship between your business and your technology.
Ensure you track support requests: If you’ve turned to your company’s Help Desk for I.T. support, they should be sending you email copies of your ticket, so you can stay on top of the work being done for you.
Demand no geek-speak: Nothing is more frustrating than having a technician babble at you using complex terms you didn’t go to school for. Don’t let anyone do this to you! Demand plain English explanations of the work being done on your behalf.
You can rest easy knowing you’ll always be kept in the loop with a Total Technology Experience from CSP, Inc.
We demand transparency in all our client relationships with businesses in Raleigh, and you will never feel like you’re trapped in our service. Call us at (919) 424--2000 or send an email to email@example.com today to tell us what YOU need from your business technology.
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.