Business IT Services

…customized to fit your needs…

CSP’s different package levels are designed to meet the needs of organizations of all sizes. We can supplement existing IT staff with specialized expertise, or completely manage all your computer needs that are required to become a virtual IT department. It’s simple: call us at (919) 424-2000 or send an email to info@cspinc.com and see for yourself.

SafetyNet +

Unlimited Remote

Core

Full On-site

SafetyNet+: Monitoring, Auditing, Asset Management and Patching

CSP’s SafetyNet+ plan is the foundation of our Managed Services Program. You can rest assured that we are watching your IT systems 24/7. See how managed IT service plans can help your business:

This plan includes these benefits:

  • Comprehensive Hardware and Software Inventory Reports
  • A Customer Service Portal (to submit and check the status of Service Tickets)
  • 24/7 Systems Performance Monitoring
  • Regular Systems Performance Reports
  • Microsoft Patch Management

Core: Comprehensive Remote and On-Site IT Support for all IT Infrastructure

This plan is perfect for an organization that requires high-end technical support for back-end systems and networks. Along with everything included in our SafetyNet+ plan, CSP will provide unlimited remote and on-site support for your IT infrastructure (servers, networks, SANs, security, etc). End-user support is available, but would be billed on a T&M basis.

  • Comprehensive Hardware and Software Inventory Reports
  • A Customer Service Portal (to submit and check the status of Service Tickets)
  • 24/7 Systems Performance Monitoring
  • Regular Systems Performance Reports
  • Microsoft Patch Management
  • Comprehensive IT Assessment
  • Regular IT Business Reviews
  • Unlimited Remote and on-site remediation for all IT infrastructure
    *This plans excludes end user work station support

Unlimited Remote: Monitoring plus Unlimited Remote Helpdesk Support

With this plan, CSP remediates all technical issues that your users are confronted with daily. This support is provided via a private line to a staff of talented engineers. Remote access and troubleshooting is also available and can promptly remediate over 90% of technical issues. CSP also assigns a Virtual CIO who works to understand your business model and helps you create and maintain an IT strategic plan.

With the Unlimited Remote Plan, you receive:

  • Comprehensive Hardware and Software Inventory Reports
  • A Customer Service Portal (to submit and check the status of Service Tickets)
  • 24/7 Systems Performance Monitoring
  • Regular Systems Performance Reports
  • Microsoft Patch Management
  • A Comprehensive IT Systems Assessment
  • Unlimited Helpdesk Support
  • Remote Control Remediation Services
  • A Consultation by a Virtual CIO
  • Regular IT Business Reviews

Full On-site: Complete & Comprehensive Remote and On-site Support

Our managed IT service plans provide organizations complete and comprehensive IT support for a flat, predictable monthly fee. Organizations gain access to CSP’s entire staff of talented engineers, as well as a strategic Virtual CIO. Comprehensive services are provided both remotely and on-site.

CSP’s Full On-site Plan includes:

  • Comprehensive Hardware and Software Inventory Reports
  • A Customer Service Portal (to submit and check the status of Service Tickets)
  • 24/7 Systems Performance Monitoring
  • Regular Systems Performance Reports
  • Microsoft Patch Management
  • Comprehensive IT Systems Assessment
  • Unlimited Helpdesk Support
  • Remote Control Remediation Services
  • Consultation by Virtual CIO
  • Regular IT Business Reviews
  • Unlimited On-site Support (8am – 5pm)

 

Make sure your IT does what you think is best: Reach out to the CSP team and tell us what you want from today’s technology by calling (919) 424-2000 or sending an email to info@cspinc.com.

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