Enabling customers to find the best IT solutions for their business while providing quality customer service.
Natalie Shadeck Client Account Manager
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
We treat all of our clients like family, so expect nothing but the best.
Tony DiCarlo Systems Engineer
Driven by excellent IT solutions and outstanding customer support.
Anthony Monteverde Systems Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Making technologies efficiently work to increase productivity.”
Darryl Richards Client Engineer
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
If you are in the automotive business, let CSP handle all of your IT support needs. Where Reynolds & Reynolds, Dealertrack, or ADP stop, we pick up. We can interface with these application providers and jointly ensure your IT systems support your business needs, seven days per week. CSP’s experience supporting auto dealers across North Carolina has allowed us to develop a keen understanding of the unique issues and needs that dealers face. Our team of engineer’s work to ensure you can focus on selling and servicing cars and trucks. Leave the technology support to us…
Automotive dealers are particularly attracted to the following services and solutions offered by CSP:
Automotive IT Services
CSP can manage your entire IT infrastructure from help desk to desktop support to virtual CIO. We essentially become your IT department, an extension of your dealership. For less than the cost of one employee, you gain an entire team of skilled engineers. We provide proactive remote monitoring and management of your computer network which, when combined with scheduled on-site maintenance, ensures optimal network performance, minimizes unscheduled downtime, and maximizes IT productivity — all at a predictable monthly cost.
Desktop Support & Hardware Maintenance
Our certified technicians can provide on-site hardware installation, upgrades, preventative maintenance, and repair for workstations, laptops, printers, scanners, servers, and network infrastructure.
Email Security & Anti-spam Services
Dealerships often find themselves overwhelmed with email and spam as they deal with varied clientele. Spam that adversely affects productivity and virus or malware breaches are a constant exposure. CSP’s cloud-based Email Protection and Anti-Spam service delivers access to world-class email security with no hardware or software to buy, no backups to run, and no maintenance to perform — saving money and freeing up resources to focus on more strategic tasks.
Business Phone Solutions
Voice communication remains essential in developing and maintaining the personal relationships necessary to sustain robust automotive sales. Today’s IP telephony systems can tremendously enhance customer service and staff productivity. Whether you need a cloud-based VoIP system or the latest state-of-the-art Cisco premise-based Unified Communication platform, CSP can develop a solution that meets your needs and budget.
Long established dealerships often find their computer systems have evolved to be disjointed, unreliable, and not effectively supporting business goals and objectives. Periodically, it is healthy for a dealership to pause and assess how their IT systems can effectively support the needs of the dealership, and hopefully reduce cost. CSP is geared to provide an independent IT assessment. CSP’s staff will deliver a comprehensive assessment identifying strengths and weaknesses of your current IT environment. Key focus areas include business applications, hardware, software, network design, security, communications, storage infrastructure, business continuity, and life cycle planning
In this world of BYOD (Bring Your Own Device), dealerships often need to provide a secure wireless network covering their property for use by both staff and customers. CSP can first perform a wireless survey of your facilities. We can then design, implement, and support wireless access to all your internal systems via laptops, tablets, smartphones, etc. We can also provide an optimized and secure Wi-Fi experience for your staff and customers.