Knowing what to look for – and what to avoid – when choosing a new IT support company to work with you will ensure you make the best decision. Most companies in the City of Oaks will do just about anything to lock you into a contract, but you need to be sure that they’re prepared to adequately provide for your business. Be aware of what to watch out for and always be up-front about your needs.
Do They Understand Your Needs?
Be aware that if the IT support team you’re speaking to is pushing you into a fixed contract without even discussing your industry needs, they’re looking out for themselves – not you.
Do Important Applications and Upgrades Cost Extra?
It’s crucial to understand the contract you’re considering. Companies will make it seem like it’s full of benefits, but what’s being left out? Are important applications and upgrades going to cost you extra time and money?
Will They Help Make Sense of The Cloud?
The right IT team for your company will help you understand all of the technology they’re implementing in your office. Don’t just blindly trust that their solutions are right for you – they need to help make sense of technology like the cloud and let you know how it can improve the efficiency of your workplace.
Do They Guarantee a Response Time?
If a company doesn’t provide a guaranteed response time, how will you know your system is safe? Having a response time in place in case of an issue will let you know they’re looking out for your best interest.
Do They Offer Business Continuity Solutions?
Disasters strike at any time, and a company that’s offering you a business continuity solution is a company that’s looking to protect your livelihood.
Are they Honest about Technology and Security?
Honesty is the most important virtue between a company and their business IT provider. They should let you know that even with every security measure in place no system is ever 100% safe.
To speak with a company in the Raleigh area that’s willing to be upfront about providing for all your IT needs, contact CSP, Inc today at firstname.lastname@example.org or by phone at (919) 424--2000.
“My passion for quality IT service is at the forefront of my career.”
Lance Skipper Client Engineer
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.