Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Choosing the right partner for business IT services is critical if you want to succeed in business. Its services help the organization manage, optimize, create, and access vital information needed to run an organization. Most organizations prefer to outsource their IT services; it is thus important that you choose the right partner.
How Do Manage IT Services Work?
To make the right choice when determining your business IT services provider, you will need to understand how the services work. When you hire CSP to provide you with managed IT services, you will not be disappointed. They will install network monitors securely linked to operations center run by them. This remote monitoring system offers a wide array of functions. Some of the services monitored are critical software, email, antivirus software, and data backups. Patches from OS providers and other third party apps are applied on a regular basis to all business devices.
What if You Require Immediate Assistance.
One reason you know you can trust CSP is that they always have staff in their operations center. Thus, they can react to alerts immediately they receive them. Thus, your systems will always be in working condition. All customers that use CSP get a private line through which they can access staff for help. The staff can remotely access your desktop if needed so that they can correct any issues you are facing. With remote access, CSP can address small end-user issues without wasting a lot of time with an expensive site visit.
Strategic IT Planning Services.
An attractive aspect of CSP’s managed IT services is the “Virtual Chief Information Officer” service. With this service, an experienced IT expert helps the business plan its IT projects to support the objectives of the company. The Virtual CIO will usually hold quarterly meetings with them to ensure their IT framework is working efficiently within the budget constraints.
How do Outsourced Business IT Services Help to Cut Costs?
If you are going to trust a managed IT service provider, they should be able to reduce costs for you. We at CSP can do that for you. We do this by maintaining your IT infrastructure in optimal condition at a fraction of the cost. Besides that, the team approach ensures that there is always a cost-effective solution for your problem.
What about Businesses with an IT Staff.
For you to trust a business IT services provider, they need to be able to provide you with complementary service even when you have IT staff at your business. Even with an IT staff, it is challenging to receive comprehensive services because of the limitations in resources. A managed IT services provider will have a diverse skill set that fills any expertise gap. When you choose CSP, you can expect to get all that.
Why Should a Business think of Using Managed IT Services?
There are several reasons why you should use managed IT services, here are just a few:
1.Peace of Mind.
If you were to lose IT service for about a day, would your business survive? Most probably, it would. However, the customer backlash would be immense. Besides that, the monetary cost would be enormous. However, many companies trust their poorly staffed IT departments to handle any disasters.
While an individual can have a lot of knowledge in a given area of IT, it is impossible for a single person to have in-depth knowledge in all areas of IT. Besides that, workforce in the IT department is prone to vacations, sickness and off days. Hiring a managed IT services provider such as CSP assures you that a team of experienced experts is watching your system 24/7.
2.Unlock Your full Potential.
To survive in today’s business environment, it is important that you maintain a competitive edge. For most organizations, technology is a great way to enhance efficiency, reduce costs, and grow profits. Thus, if you are struggling to achieve your full potential, our CSP experts can help you with it. We have a virtual CIO who is there to help design your IT infrastructure into a configuration that helps you succeed.
3.Optimize your IT investment.
For many organizations, IT has always been an afterthought. If not well managed, it can lead to ballooning costs for the organization. When you use CSP services, we can transform your IT department from an expense into something that generates value for the company. One way we achieve this is by turning IT into a predictable monthly expense for which you can budget.
Mitigating risk is one of the most significant aspects of IT management. However, small to medium sized businesses ignore its value. If you are not thinking of risk mitigation, you should consider the cost of all your data. Besides that, think about the cost of losing the confidence of your customers. We at CSP have numerous tools that we will avail to you so that you can mitigate risk.
The main way you can ensure that you make the correct choice is by talking to an expert. By discussing your unique needs with an IT expert, you will be able to spend money on the right infrastructure. It is where trust will come into play. Ensure that you choose a reliable partner such as CSP when you make the consultation. When you select a trustworthy company, you are sure you will get helpful advice that saves money for your business.
If you are in the Raleigh/Durham are of NC, do not hesitate to get in touch with a CPS representative.