Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Chief Financial Officers are the primary drivers of virtually any new application investments, and it would appear that many CFOs (chief financial officer) are eager to take advantage of analytics to gain a more granular insight into the overall performance of business. That’s according to a recent survey conducted by the financial management software company Intacct. The survey revealed that more than 70% of the 114 CFOs surveyed said that they would be directing the majority of their focus on systems integration for technology investments in the coming months.
IT Service Providers Will Need to Establish an Even Closer Relationship with CFOs
The majority of CFOs feel that reporting and analytics are imperative initiatives for supporting business. Regardless of whether these new applications reside on-site or in the Cloud, the data used to inform these applications almost always resides in some other system – meaning, that in order to make the investments in advanced analytics and business reporting tools pay off, chief financial officers need to find ways to drive data into these applications.
This means that IT service providers will have to build a close relationship with CFOs – as it is the CFOs who will often be making the decisions regarding a reporting or analytics tool, with only a very small amount of external consultation. Most IT service providers already assume that the CFOs are at the very least evaluating these tools. However, many IT service providers have given little consideration to the amount of time and effort that will be needed to populate these tools with data.
Figuring out how to move data from an internal ERP system to an advanced analytics application is no easy feat- in most cases this can take internal IT organizations months to accomplish. Meaning that IT service providers will need to start pushing their ability to integrate these applications in a way that considerably reduces the mean time to value a chief financial officer can expect from investing in these applications in the first place- but when it comes to the implementation of these applications, the patience level of most CFOs is fairly thin.
Appeasing CFOs Doesn’t Have to Be a Challenge
Luckily it’s not all bad news, mainly because the majority of IT organizations are already pretty committed to keeping the chief financial officer happy (at least from an IT perspective). For the most part, internal IT organizations wind up reporting to the CFO anyway – and even when an IT department does report elsewhere inside an organization, the relationship with the chief financial officers that need to sign off on major IT spending is always (or at least should be) viewed as extremely important.
Even when there are IT projects that are more important to the business, an application that is expected to be used by the chief financial officer is going to receive extra attention from the IT organization. This often proves to reduce the resistance that many internal IT organizations face when it comes to reducing the need for outside expertise when a project directly impacts the way the CFO sees the business and, by extension, the value of the investments being made in IT.
Staying close to the people that offer the financing for IT projects is always a good idea no matter what manner of business you’re in. After all, if an IT service provider can please the CFO, it’s a good chance that the IT service provider will be in the running for any IT projects that come down in the pike. It’s all about relationships!
CSP, Inc is currently accepting new clients for our comprehensive IT solutions services. Call us today at (919) 424--2000 or send us an email at firstname.lastname@example.org so we can begin designing the best IT solutions plan to enhance the productivity of your workforce and positively impact your bottom line.