Enabling customers to find the best IT solutions for their business while providing quality customer service.
Natalie Shadeck Client Account Manager
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
We treat all of our clients like family, so expect nothing but the best.
Tony DiCarlo Systems Engineer
Driven by excellent IT solutions and outstanding customer support.
Anthony Monteverde Systems Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Making technologies efficiently work to increase productivity.”
Darryl Richards Client Engineer
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
With a rise in telecommuting, alongside ever-growing concerns about email security, such as the “sale” of nearly 200 million Yahoo email accounts on the dark web, as well as numerous other security breaches involving hacked and phished email accounts, the shaky ground on which email usability stands could give way to a resurgence in the use of fax services and revival of the fax industry. One might almost laugh, if sending hard (or “soft”) faxes weren’t so apt a retro alternative to the increasingly insecure email user. Yes, email communications have seen a great stepping-up in security protocols, via better encryption, multi-factor authorization and access controls, but consistently-occurring, huge hack-and-data-dumps involving many millions of people are driving many to return to the old fax machine and cloud-based or IP fax services.
Recent reports on fax usage show that faxes – particularly those utilizing fax over IP, or FoIP – are seeing a spike in usage in (not surprisingly) the high-risk industries being targeted by hackers and phishers: Healthcare, Finance, Government, and Education. Cloud faxing or online fax services seems a very apt idea in these times being increasingly menaced by ransomware. It seems IP faxing could, in effect, come to replace email as the favorite method of electronic communications of many. With a third-party IP fax services company overseeing security and data management, the prospect looks appealing to those using Outlook, Gmail, and especially Yahoo or Hotmail. (If there is anyone left still using the latter two.)
With cloud faxing, you can effectively plan ahead, using a cloud cost calculator, and project expenditures based on how many faxes you might send and receive, either quarterly or annually. There are also fax on-premises, or Fax over IP feature that allows you to fax directly from your iPad, iPhone, or other device. Surely, other IT service providers (such as Web-based fax services for small businesses) will catch on to this current trend away from email and towards (or reversion) to fax technology as a primary means of business communications. It may also strike a nice chord with those who relied on faxes for inter-office communications back in the day, and who find it to be like a long-ignored friend who’s still there for them.
Drawbacks to the Fax
One of the biggest drawbacks to faxing is junk faxes. Spam filtering on email has grown to be very sophisticated, with many millions relying on its efficacy in weeding out the junk from the gems – unlike with faxing. A positive here is that spam faxes fall under the authority of the TCPA, or Telephone Consumer Protection Act, and violators have been known to pay up to $500 for each spam message sent via fax. Another drawback is the cost to be paid in ink toner cartridges needed for hard fax print-out, but the advantages of being able to divert at least some of your corporate communications to IP or cloud faxing will still draw many to faxing as opposed to using unsecured, vulnerable email servers.
Get Faxing IT solutions
If you have questions about getting cloud or IP faxing services for your home or company network, CSP, Inc is a proven leader in providing managed IT services in Raleigh. Contact our expert IT staff at (919) 424--2000 or send us an firstname.lastname@example.org if you have any concerns about Fax-over-IP or cloud faxing and fax security, and we will be happy to answer any and all your questions.