CSP, Inc. is excited to announce the promotions of Rich Yoest to Rapid Response Team Supervisor and Josh Wilshire to Systems Engineer Team Lead.  In their new roles, some of their primary responsibilities will include daily supervision of the RRT and SE Teams, oversee open ticket management, technical assistance and escalation, training and team development.

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Scott Forbes, VP Support Services, states, “I have been working with both Rich and Josh to identify service delivery issues, training needs, new ticket handling procedures and other areas that need refinement.  We have already established some clear departmental goals and prioritized our focus areas for 2017.  I am excited and confident that this new support structure will help greatly with overall support, delivery efficiency, customer service and customer satisfaction.”

CSP is proud to be able to promote from within.  We feel that these kinds of promotions provide an invaluable return to our employees, CSP’s growth and continued success in the IT Industry.

Congratulations Rich and Josh!  We truly appreciate your hard work and dedication.

To find out more about our ever-growing team of IT experts, please call (919) 424-2000 or email us at info@cspinc.com. To learn more about our Managed IT Services that are designed to help you stay productive and cut costs go to www.cspinc.com.

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