CSP, Inc. Promotes Rich Yoest to RRT Supervisor and Josh Wilshire to SE Team Lead.
CSP, Inc. is excited to announce the promotions of Rich Yoest to Rapid Response Team Supervisor and Josh Wilshire to Systems Engineer Team Lead. In their new roles, some of their primary responsibilities will include daily supervision of the RRT and SE Teams, oversee open ticket management, technical assistance and escalation, training and team development.
Scott Forbes, VP Support Services, states, “I have been working with both Rich and Josh to identify service delivery issues, training needs, new ticket handling procedures and other areas that need refinement. We have already established some clear departmental goals and prioritized our focus areas for 2017. I am excited and confident that this new support structure will help greatly with overall support, delivery efficiency, customer service and customer satisfaction.”
CSP is proud to be able to promote from within. We feel that these kinds of promotions provide an invaluable return to our employees, CSP’s growth and continued success in the IT Industry.
Congratulations Rich and Josh! We truly appreciate your hard work and dedication.
To find out more about our ever-growing team of IT experts, please call (919) 424-2000 or email us firstname.lastname@example.org. To learn more about our Managed IT Services that are designed to help you stay productive and cut costs go to www.cspinc.com.
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
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