Enabling customers to find the best IT solutions for their business while providing quality customer service.
Natalie Shadeck Client Account Manager
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
We treat all of our clients like family, so expect nothing but the best.
Tony DiCarlo Systems Engineer
Driven by excellent IT solutions and outstanding customer support.
Anthony Monteverde Systems Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Making technologies efficiently work to increase productivity.”
Darryl Richards Client Engineer
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Do you need to incorporate updated technology into your existing network?
Is your small or medium-sized business taking full advantage of today’s technological capabilities? If you answered, “Yes,” then you deserve a hearty congratulation. However, if your answer is, “No,” don’t worry. You’re not alone.
Results from a recent 2017 survey conducted by the Deloitte-MIT Sloan Management Review reveal that only 25 percent of businesses that responded believe they are taking advantage of all the technology benefits available today. As shocking as these results may be, the results were no surprise to those who conducted the study. The researchers found similar results over the past three years.
Let’s take a moment to discuss what this report actually reveals. Since the information in this study is based on self-reported surveys, it means those responding knew they weren’t getting the most they could from their technology. Additionally, many felt this way for years, yet they never tried to correct the problem. Why?
As somebody who is constantly on the lookout for new business-friendly technologies to share with my clients, I know how difficult it can be to adopt them. However, in this increasingly competitive marketplace, your business needs every advantage you can provide. That’s why I want to share some ways to help your business technology “grow up.”
Three Ways to Help Your Company’s Tech Mature
Develop a roadmap to better technology. Just like with any other journey in life, it can be difficult to know where to turn to get to your destination if you don’t even have the right directions to follow. Many of the business people I speak to on a daily basis understand that their companies aren’t making the most of technology—And, they don’t know what steps to take to get where they want to go. What I find even more troubling is when an owner of a business admits to me that he doesn’t have a clue where he wants his company to be technology-wise.
That’s why I always recommend to my clients that they have a clear goal in mind before incorporating any new technology into their business’s strategy. I suggest that they set a realistic technology goal based on their current and future business needs, and then develop a long-term plan to reach it. Those businesses that don’t employ in-house staff to create a technology roadmap, should always consider working with an outside IT expert who can guide them.
Use technology to make meaningful changes in the way your company does business. Any new technology you introduce needs to be worth the disruption it will cause. Never expect your employees to adopt new technology without issues. Even the smallest changes are difficult to adapt to. And when your employees have been doing something in the same way for years, they don’t want things to change unless they offer a major benefit.
On the other hand, while employees may respond positively to technology that makes their lives easier, don’t constantly add new technology for the sake of convenience. For example, if you’re currently using an email service that works well for your company, don’t be tempted to upgrade to a new email service that offers slightly faster access. Instead, focus on how to make changes to your business with more impactful technology, (like swapping out a clunky traditional PBX system for a cloud-based PBX/VoIP service).
Invest in your employees. Don’t forget that technology is worthless without employees who both understand it, and are able to use it effectively. If you want to transform your business from one that’s technologically immature, you must be willing to devote time and money into training your employees.
This training must focus on two things — Explaining the how and why of the new technology. First, you need to train staff members on how to operate the new technology. However, don’t forget the most important part of the training—Explaining to your staff why the new technology is better than the old for helping your company reach its goals.
Adopt or Disappear
You have two choices when it comes to technology for your business—To adopt to changing technology, or let your business slowly lag behind as more tech-savvy companies overtake you in the marketplace. No one can expect an established business to transform the way it uses technology overnight, and it’s foolish to believe the road to incorporating new technology won’t be long and rocky. However, no matter how rough the path, you need to start taking the first steps before you get left behind “in the road dust stirred by others in front of you.”
For information on up-to-date IT strategies and solutions for your business in Raleigh, CSP, Inc can help! We help businesses use a variety of technology services designed for their unique needs. Contact us at (919) 424--2000 or email@example.com to learn more.