Commercial and Residential HVAC Provider Element Services Group Mechanical Partners with CSP for IT Support

Commercial and Residential HVAC Provider Element Services Group Mechanical Partners with CSP for IT Support

CSP is happy to announce Raleigh HVAC provider, Element Service Group Mechanical, as a new Managed Services client! As frustrations mounted with their former IT support model, Element was attracted to CSP for our exceptional customer service and end-to-end support.  We are very excited about this partnership and the opportunity to handle their IT service needs!

Like many small businesses, Element was frustrated with a prior IT services vendor who was admittedly inexpensive but failed to deliver quality support.  The technology didn’t work, and support calls would go days without a response.  CSP promoted our customer-service-first approach, highlighted by live engineering answers on support calls and an aggregate Customer Satisfaction Rating of 4.89 out of 5 on all support tickets.  This gave Element the confidence to move forward with an Unlimited Remote Managed Services contract.

With a team comprising decades of experience serving the industrial, manufacturing, and R&D industries, Element Service Group Mechanical has become one of the leading HVAC companies in the Raleigh area. Servicing scientific equipment and commercial and residential HVAC and refrigeration, Element provides AC repairs, heating, cooling system servicing, gas piping, preventative maintenance, operating pressures, and stability chamber installation.

It is an honor to provide IT service support for a company with such a sterling reputation, so visit https://www.callelement.com or call 919-926-1475 for more information.

Why CSP?

CSP has proudly been serving the businesses of Raleigh, NC, with unparalleled IT support solutions for over 25 years. Unlike most other IT companies, CSP Inc. is a Managed IT Services Partner. With a continued commitment to providing service to various industries, partnerships like these will continue to prosper. Whether it is the HVAC, Legal, Healthcare, Automotive, or Finance industry, CSP’s broad range of expertise affords customizable solutions to best serve any line of work requirements, always with the latest technologies to enhance business operations.

History Speaks For Itself

25 years in Raleigh has brought a wealth of experience and also a wealth of accolades. Servicing over 400 clients since inception, CSP has proudly earned the IBM Premier Service Partner Award five times over, four Pinnacle Business Awards, the Cisco SMB Partner of the Year, and the N-Able Super Elite Managed Services Provider for being a Top 50 out of 1500 MSPs Worldwide.

Most importantly, CSP is a family company, owned and operated since the beginning: a North Carolina firm, run by a North Carolina family, doing its part to make North Carolina a better place to live. Call 919-424-2000 or email info@cspinc.com and tell CSP what you want from today’s technology.

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