Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Q: When do workstations and laptops get patched?
A: Critical security patches for desktops and laptops are “pushed out” at 1 am the morning after they are released by Microsoft. (For example, if patches are released on a Thursday, the systems will update at 1 am the following morning (1 am on Friday)). This process occurs periodically throughout the month. Note that reboots of workstations and laptops are only initiated if Microsoft designates a reboot is required.
A special note for clients running AV Defender virus protection: CSP starts a precautionary “partial disk scan” of all PC’s every Monday night (Tuesday at 1 am). A “full disk scan” is initiated every Wednesday night (Thursday at 1 am). These scans run “in the background” and should not affect the operation of the PC. It is not mandatory for PC’s to be connected to the network every time a disk scan is initiated. But, CSP recommends users leave their PC’s on and connected to the network at least weekly – either Monday or Wednesday night.
Q: What if a desktop or laptop is never turned on at 1 am?
A: A desktop or laptop that is never powered on at 1 am will not be patched. However, a desktop or laptop does not necessarily need to be available at 1 am on a precise night a patch is released. CSP’s monitoring system scans desktops and laptops every night at 1 am. If a PC requires a patch, it is then “pushed out” to the device. Therefore, CSP recommends all users leave their PC’s on overnight at least once per week.
Q: How do I ensure Workstations and Laptops receive patches overnight?
A: Please ask all users to perform the following at least one day per week. They may choose the day(s) most convenient.
At the end of the day, please (a) close all applications, (b) “log off” the network, and (c) leave your desktop or laptop powered-on. For remote [laptop] users, please keep your PC connected to the internet (wirelessly or with an Ethernet cable) and keep your laptop charger connected to AC power.
Please ensure any PC power saver, sleep, or hibernate settings are disabled so the PC will not “shut down” during the evening. (This is especially important for Laptop PCs.) To disable these settings, please go to Start\Control Panel\Power Manager. If you need assistance with this, please contact the CSP Help Desk at 919-424-2060.
Q: When patch installs complete, does CSP always initiate a reboot on the PC at that point?
A: A reboot will only be initiated if a patch requires it. If a reboot is necessary, a “pop-up window” will appear on the PC prompting the user to manually initiate a reboot of the PC – when convenient. If you are not working on the PC during the night when this occurs, the “pop-up window” will greet you the next morning prompting you to reboot the PC.
Q: What if I am prompted with a message “Windows Updates are Available?”
A: This message should typically not appear. But if it does, please ensure that PC is left on the next evening to receive the patch(es). If this message continues to appear, please contact CSP at email@example.com and report the name of the user experiencing this issue.
Q: Are patches for any non-Microsoft software applied to my PC?
A: CSP also applies critical security updates for commonly used “third party” software programs such as Adobe and Java. For a complete list of the programs that might receive a patch, please contact CSP.