1310 Nowell Road
Raleigh, NC 27607
On July 4th we as Americans honor the formation of the union we call The United States of America. Whether enjoying the holiday at the beach; a backyard barbeque; watching a fireworks celebration in the city; working hard in the office or shop; or marching in a local community parade; we all celebrate the birth of our great nation together as one.
Here’s to our beautiful lakes, our majestic mountains and everything that makes American the greatest place to live!
For anyone who’s not American, or new to our country, here’s what Independence Day is all about.
Independence Day is celebrated each year on July 4th. It’s often known as “the Fourth of July.” It’s the anniversary of the publication of the declaration of independence from Great Britain in 1776.
In 1775, the people of New England began fighting the British for their independence. On July 2, 1776, the Congress secretly voted for the country’s independence from Great Britain. Two days later, on July 4, 1776, the final wording of the Declaration of Independence was approved, and the document was published.
The first public reading of the Declaration of Independence occurred on July 8, 1776. Congressional delegates began signing it on August 2, 1776. Fifty-six congressional delegates signed the document. The delegates signed by states from North to South, beginning with Josiah Bartlett of New Hampshire, and ending with George Walton of Georgia.
Some delegates refused to sign the Declaration, including John Dickinson of Pennsylvania, and James Duane, Robert Livingston, and John Jay of New York.
Some opposed the document but signed it anyway to present the appearance of a unanimous Congress. This included Carter Braxton of Virginia, Robert Morris of Pennsylvania, George Reed of Delaware, and Edward Rutledge of South Carolina. Five delegates were absent including Generals George Washington, John Sullivan, James Clinton, and Christopher Gadsden, as well as Virginia Governor Patrick Henry.
John Adams sent a description of how Independence Day would be celebrated in a letter to his wife Abigail on July 3, 1776. He described “pomp and parade, with shows, games, sports, guns, bells, bonfires, and illuminations” throughout the country.
An interesting note: Thomas Jefferson and John Adams, both signers of the Declaration of Independence and presidents of the United States, died on July 4, 1826, exactly 50 years after the adoption of the Declaration.
For our Help Desk employees, Independence Day is a workday. We plan to celebrate the 4th just like the rest of our countrymen (and women!). But we do this by being here if you have any technical issues.
Our Help Desk is your front-line support for submitting incidents and service requests.
We say that we operate 24/7/365 and we mean it – Independence Day, Memorial Day, Christmas, New Year’s Day, Easter – no matter the holiday or day of the week.
You’ll have direct access to the IT professionals who help you onsite and provide the advice, guidance, and rapid restoration of services you need to keep your business running.
When you call, one of our agents will log your request into our IT service management system and either resolve it for your then or escalate it to the next level of support.
You have the option of reporting an incident or service request by email or by contacting us by phone. When you do, this will generate a “ticket” in our IT service management system.
Once the ticket is created, you’ll automatically receive an email receipt confirmation with your ticket or reference number. This confirmation tells you that your request has been logged at our Help Desk and that it’s been assigned to a tech specialist who knows your business and is experienced in your particular IT issue.
Here’s what we ask that you provide when submitting a request to our Help Desk:
It also helps if you prioritize your need. Here’s an example of what we mean:
Please do your best not to prioritize something as “Urgent” or “Emergency” when it’s not. This helps us get to those really urgent requests much faster.
We want you to know that you and your staff can enjoy Independence Day with the peace of mind that our Help Desk is always here for you. Happy 4th of July everyone!
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
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Raleigh IT Support Company and IT Services Provider | CSP Inc.
1310 Nowell Rd,
Raleigh, NC 27607
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