Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Don’t Be Like The City Of Atlanta That Paid Millions After A Ransomware Attack
In March 2018, Atlanta’s city government was hit with a ransomware attack that paralyzed them. They couldn’t process payments, provide information or other citizen services because their IT system was locked down. The note attached to the SamSam ransomware demanded $51,000 in bitcoin to restore their systems. However, the City of Atlanta spent much more than this trying to recover their data; a whopping $2.7 million! Plus, some services still aren’t up and running.
We’re not sure if they paid the ransom, but it doesn’t look like it went through if they tried. The hackers took down their communications portal, which they would have needed to pay the ransom. Agencies like the FBI tell us not to pay ransoms because it only encourages these criminals to continue hacking us. Plus, paying doesn’t necessarily mean that the thieves will provide the decryption keys to unlock your data.
It would have been so much cheaper to have protected their network beforehand. The City of Atlanta paid $600,000 in emergency data recovery costs after the incident. They could have set up a more secure system throughout all their departments for 10 percent of this. If I were a taxpayer in Atlanta, I’d be pretty angry about this, wouldn’t you?
Unless your organization has $2.7 Million to spare,it’s time to up your IT security.
Government entities are advised to follow the standards mandated by the Federal Information Processing Standards (FIPS) through the Federal Information Security Management Act (FISMA).
FIPS are a set of standards for document processing, encryption algorithms and other information technology standards for use by non-military government agencies, government contractors and vendors who work with them.
Had The City of Atlanta followed these standards, they may not have been hacked.
The voluntary Framework consists of standards, guidelines, and best practices to manage cybersecurity-related risk. It’s broken down into five segments:
Identify, Protect, Detect, Respond and Recover
1. Identify: Develop an organizational understanding to manage cybersecurity risk to systems, people, assets, data, and capabilities. The activities in the Identify Function are foundational for effective use of the Framework. Understanding the business context, the resources that support critical functions, and the related cybersecurity risks enables an organization to focus and prioritize its efforts, consistent with its risk management strategy and business needs. Examples of outcome Categories within this Function include Asset Management; Business Environment; Governance; Risk Assessment; and Risk Management Strategy.
2. Protect: Develop and implement appropriate safeguards to ensure delivery of critical services. The Protect Function supports the ability to limit or contain the impact of a potential cybersecurity event. Examples of outcome Categories within this Function include Identity Management and Access Control; Awareness and Training; Data Security; Information Protection Processes and Procedures; Maintenance; and Protective Technology.
3. Detect: Develop and implement appropriate activities to identify the occurrence of a cybersecurity event. The Detect Function enables timely discovery of cybersecurity events. Examples of outcome Categories within this Function include: Anomalies and Events; Security Continuous Monitoring; and Detection Processes.
4. Respond: Develop and implement appropriate activities to take action regarding a detected cybersecurity incident. The Respond Function supports the ability to contain the impact of a potential cybersecurity incident. Examples of outcome Categories within this Function include Response Planning; Communications; Analysis; Mitigation; and Improvements.
5. Recover: Develop and implement appropriate activities to maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident. The Recover Function supports timely recovery to normal operations to reduce the impact of a cybersecurity incident. Examples of outcome Categories within this Function include Recovery Planning; Improvements; and Communications.
The NIST Framework is a good reference for guidance. CSP, Inc can do the rest. The days of using only in-house techs are gone. Your organization requires the up-to-date expertise of IT experts who can keep your data secure.
What Else Can You Do?
6 Steps To Take To Protect Your Organization
Step 1: Ignore Ransomware Threat Popups and Don’t Fall for Phishing Attacks
These threats look like they’re from an official entity like the IRS or FBI. If a screen pops up that says you’ll be fined if you don’t follow their instructions, don’t do what they ask. If you do, the criminal will encrypt all your data and prevent you and your employees from accessing it.
Beware of messages that:
Try to solicit your curiosity or trust.
Contain a link that you must “check out now”.
Contain a downloadable file like a photo, music, document or PDF file.
Don’t believe messages that contain an urgent call to action:
With an immediate need to address a problem that requires you to verify information.
Urgently asks for your help.
Asks you to donate to a charitable cause.
Indicates you are a “Winner” in a lottery or other contest, or that you’ve inherited money from a deceased relative.
Be on the lookout for messages that:
Respond to a question you never asked.
Try to start a conflict.
Watch for flags like:
Step 2: Always Use Secure Passwords
Never use words found in the dictionary or your family names.
Never reuse passwords across your various accounts.
Never write down your passwords.
Consider using a Password Manager (e.g., LastPass or 1Password)
Use password complexity (e.g., P@ssword1).
Create a unique password for work.
Change passwords at least quarterly.
Use passwords with 9+ characters.
A criminal can crack a 5-character password in 16 minutes.
Don’t include a password in a non-encrypted stored document.
Don’t tell anyone your password.
Don’t speak your password over the phone.
Don’t hint at the format of your password.
Don’t use the “Remember Password” feature offered on programs like Internet Explorer, Portfolio Center or others.
Don’t use your corporate or network password on an account over the Internet that doesn’t have a secure login where the web browser address starts with “http://” instead of “https://”. If the web address begins with “https://”, then your computer is talking to the website in a secure code that no one can eavesdrop on. There should be a small lock next to the address. If not, don’t type in your password.
If you believe your password may have been breached, you can always change it.
Step 4: Back Up Your Data Onsite/Remotely and Securely
Maintain at least three copies of everything.
Store all data on at least two types of media.
Keep a copy of your data in an alternate location.
If you haven’t backed up your data and you get attacked, it’s gone forever.