Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
It’s one thing for a business to have installed Wi-Fi networks, but it’s another thing to ensure that the equipment is and will continue to work properly. This means the network should be able to continue supporting the growing demands of a business. It should be able to upgrade automatically whenever necessary to provide the latest and most convenient improvements available. This may sound simple and manageable by the IT staff, but it can be challenging.
Having in-house IT staff means that you have to get in line with other departments and wait your turn before you get help. They already have enough work each day so your Help Desk request may get pushed to the back. This is just one reason why it can be beneficial to have a trusted partner manage your Networks and computers.
The Right Fit
So many managed IT providers say that they’ll be there when you need them. How can you find the right fit for your business? It can be challenging in this day and time, simply because of all the many great choices. But, it can be helpful to sit down with your supervisors and talk to them about the ideal IT provider – someone who will take the time to listen to you, show concern about getting it right for you, someone who really will become a trusted partner.
A good IT partner will stay on top of daily maintenance for your hardware and software. They’ll keep the Wi-Fi equipment running smoothly. They will make recommendations about new products your company could benefit from. If you could find an IT service provider who stands by their promises, imagine how much easier your life would be. Your company would stop demanding so much of your time. You might actually get a vacation this year.
How to find your IT Managed Services Provider
Talk to other businesses owners in your area. Ask them to recommend someone. Check all names, credentials, and reputations online. You can find out quickly whether someone has a good strong reputation in the business world. Visit the company and meet some of their staff members. Do they seem capable, knowledgeable and skilled? If you walk in and find a young receptionist on the phone with her boyfriend and two of the techs in the back flirting, then get out of there quickly! That’s not the right place for you.
You’re serious about your business. You want it to succeed for yourself and especially for your family. So don’t settle for lame vendors that never show up and don’t do good work when they do meander by your place. Take as much time as you need finding a professional team of IT techs who know their jobs exceptionally well and love to come to work each day. These guys will know what’s going on when you get the Blue Screen of Death. They can fix it remotely in just a few minutes and you’re back to work.
Communicate your needs
When you find the right IT managed support team, sit them down at your office and make it clear that you want the very best they can give. You’re in this to win it and if they want to go along for the ride, they’re welcome. But they will have to pull their weight.
When you set down some guidelines right at the beginning of any relationship, you’ll find that the relationship is much more rewarding for both people. Of course, there will be contracts to sign that will state and include everything you talk about. A good contract is clear about what your responsibilities are and what the IT provider will provide. The cost should be included and can be a monthly charge or a fixed price you pay several times a year. Most vendors will work with you because they want your business.
Below, are just a few of the more important IT and networking services/products that your business needs:
Cloud storage and backup
Remote monitoring/management of servers, desktops, mobile devices
Business continuity plan in case of disaster
Cybersecurity for all computers and devices
Regular preventative maintenance
24/7 tech support
There are many other services you could opt for and you should discuss this with your IT professional.
The best managed wireless is all about handling many different services well. Every phone and computer should be secure even those of remote workers. Communications should be up and running 99 percent of the time. If you run a hospital or medical office, then you understand the importance of a good communication system. Most providers will suggest VoIP. It’s cloud-based and dependable, plus it can fit nicely in any budget.
With managed services, an organization should not have to worry about maintaining their Wi-Fi networks. Work with someone you have confidence in; someone who will exceed your expectations. You need a good, trusted IT service provider who is willing to get to know your business and work right alongside you to see it grow. Don’t settle for less than the best!