Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Natural Disasters Can Have Devastating Impacts on Business – How Can Local Companies Prepare and Bounce Back?
Natural disasters, like hurricanes and tornadoes, can be devastating to any business. Loss of power, damage to the office and/or network and even damaged or stolen computers are just some of the issues that business owners must consider when facing a potential natural disaster. Natural disasters come in many shapes and sizes, and with Hurricane Harvey recently taking hold of Houston, many professionals across the country are looking at their own levels of protection and preparedness, wondering what impacts they might experience should disaster strike.
CSP, Inc wants to brainstorm the best ways for professionals to prepare for disaster and protect their resources and livelihood. How should business owners prepare? What considerations should be made? What are the best options for support and consultation? In the worst-case scenario, how does a company bounce back from a disaster after it’s happened? Let’s look at some of the critical questions companies should ask themselves when preparing for and responding to a devastating natural disaster:
Where is my business data being stored? Is it stored in more than one location?
If back-ups are in place, how often have I tested backups and how do I know they will work effectively? Who monitors the backups? Who notifies me if there is a failure?
If back-ups are not in place, how much does data backup cost? Remember to make cost considerations for downtime and data loss if disaster strikes a network with no back-ups.
Are backup and disaster recovery services something I can handle internally or should I seek out consultation from an experienced Managed Services Provider (MSP)?
If disaster strikes, how long can my business survive without functionality? An hour? A day? A week?
How quickly do I need to be back in action?
Make sure that you understand the difference between backup and data recovery – there is a difference. Backup is where you make copies of your data onto the cloud or external drive to be kept offsite in case of a disaster or other catastrophic event. Having the right data recovery system means you have a strategic plan in place to have your data recovered and productivity reinstated when responding to a disaster.
You don’t want recovery to go wrong or to lose the data again, so it’s often a great idea to seek consultation and support from an experienced IT service provider. IT professionals can help ensure that both backup and recovery plans are implemented seamlessly. However, no matter how much support or assistance a business seeks out, business owners still must play an active part in both preparing for and responding to disasters. At the end of the day, no one knows the layout of their company like the team that runs it. It falls on the business owner to consider the big questions like:
Do you have secondary suppliers? How will vendor relationships be affected in the case of disaster?
Are important documents secured? Are company lifelines protected?
How will you contact employees when disaster strikes? Is there a disaster-response protocol in place?
Are computers, modems, and servers turned off and as safe from harm as possible?
With so many considerations to make, business owners can often feel overwhelmed when trying to get prepared or trying to restore operations. The worst thing for professionals to do is avoid the stress altogether and put off disaster recovery planning. CSP, Inc has created a list of the TOP 3 rules business owners should follow when considering disaster response plans:
FIND A GOOD IT SERVICES COMPANY
Some small businesses think that they can save capital and take care of issues internally by hiring an in-house IT guy instead of an MSP. Depending on the scope of the business, for some, this may be a suitable option. However, for businesses unsure of where to start or looking for iron-clad reliability, connecting with an MSP is the safest bet. Even if it isn’t feasible for a company to take on fully-managed IT services, an MSP can offer strategic insights to put professionals on the right track.
In addition to their strategic experience and expertise, most MSPs can offer cloud storage to store business data as well as a comprehensive disaster recovery service should a company go down during a big storm. Beyond storage, an MSP can offer unparalleled support to help get company resources restored and running after a disaster. Lastly, for what it’s worth, an MSP can probably get productivity restored a lot faster than Bob in accounting, who has also been taking on IT issues as they arise.
SETUP A SECURE BACKUP IN THE CLOUD
Setting up secure backup solutions ensures that company data is replicated safely in an online storage location. Ideally, data should be backed-up in more than one place, like the cloud AND an off-site physical location. Regardless of where you store your data, the golden rule of backups is to never keep your data stored in the same place as the originals.
If your area is prone to hurricanes or tornadoes, then it might not be a bad idea to back up your data in the second server outside your geographic location. If original data is lost and local back-ups can’t be accessed due to storm conditions, it’s incredibly strategic to have data sitting in a safe, out-of-town, storage space where it can be retrieved without jumping over hurdles.
TEST EVERYTHING TWICE!
This third rule is perhaps the most important. The last thing a company wants to hear after a disaster is that online backups didn’t work or that your resources simply won’t rebound after a power failure. Testing the reliance of backups and executing “disaster recovery drills” is critical to ensuring a company’s data will be accessible and their recovery plan will be executed correctly. Never assume that everything is safe and functional. Test backup and disaster recovery methods frequently and any reported issues should be addressed and rectified immediately.
The cost of business interruption can be devastating if a business is unprepared. With images of Hurricane Harvey all over the news, CSP, Inc wants local businesses to know that if and when disaster strikes here in Raleigh, they are never alone. CSP, Inchas the experience, resources, and strategies available to help local business owners get prepared for impending disasters or rebound from the devastating impacts.
Don’t wait for disaster to strike. Reach out for consultation and help from CSP, Inc at (919) 424--2000 to see what they can do to prepare your business for disaster or bring your business back from the brink.