Is Wendy’s Move to Kiosks the Start of a Larger Wave of Automation?
Business owners interested in automating business processes to reduce overhead and increase efficiencies will want to take note of what the Wendy’s restaurant chain is doing. The fast-food giant announced that during the latter half of 2016, it will deploy self-service kiosks across its more than 6,000 restaurants. It is not the first fast-food restaurant to do this; McDonald’s has been testing the waters by deploying self-service kiosks in some of their restaurants, but Wendy’s is the first to do it on such a grand scale.
Of course, any project like this will result in an initial outlay for expenses related to the equipment and technology itself, in addition to costs associated with the rollout of the kiosks. However, the move is expected to result in lower overhead over time, and is Wendy’s direct answer to combat mandated minimum wage hikes. The ultimate goal, according to Wendy’s president, Todd Penegor, is to find efficiencies that will allow the chain to deliver service in a new way but without raising prices for customers.
And that is going to be a challenge faced by many other small and mid-sized business owners over the coming years. Under California’s “Fair Wage Act of 2016,” minimum wage in that state is now $10.00/hour and will go up to $15.00/hour. California is just the first of many states headed in that direction; several others, including New York and New Jersey, are on track to reach a $15.00/hour minimum wage too.
With rising wages, business owners are faced with the tough decision of figuring out where to cut expenses in other areas to make up for the increased payroll expense. Wendy’s move to automation is addressing that challenge head-on.
Will automated food kiosks ultimately replace all human customer service workers in restaurants and retail shops? It’s not likely, but we are likely to see an increase in their use. Self-checkout lanes have been in use for many years at grocery stores and retail outlets like Walmart and Target; however, they have not replaced the need for human cashiers, and they still need human interaction periodically to clear errors or just to help navigate the tool.
It is too early to say whether Wendy’s decision to automate customer service will be positive or negative, but it is likely that this is just the first example of a business implementing automation on this type of scale.
Raleigh IT Support Company and IT Services Provider | CSP Inc. is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at (919) 424-2000 or send us an email at firstname.lastname@example.org for more information.
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.