Enabling customers to find the best IT solutions for their business while providing quality customer service.
Natalie Shadeck Client Account Manager
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
We treat all of our clients like family, so expect nothing but the best.
Tony DiCarlo Systems Engineer
Driven by excellent IT solutions and outstanding customer support.
Anthony Monteverde Systems Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Helping to maintain daily office operations and provide the highest level of customer service is my goal”
AnNette Chavez Administrative Assistant
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Making technologies efficiently work to increase productivity.”
Darryl Richards Client Engineer
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
The word “audit” often sends chills down an executive’s spine. Any industry utilizing Microsoft is susceptible to a Microsoft audit. No company is immune to a random audit, nor do they discriminate.
What triggers an audit?
There are a few key factors: Purchasing history, enterprise activity, and technology changes are some of them. Often, an existing or ex disgruntled employee can trigger an audit. An audit allows Microsoft to discover exactly how many licenses are required to become compliant.
CSP, Inc knows audits happen randomly, so we’ve compiled a list of helpful tips to keep you prepared:
Purchase from Legitimate Resources
Where a business purchases their software is vital. We condone purchasing with a trusted certified reseller. Microsoft products that are certified and genuine are your best bet. Unintentional purchases of pirated software may happen. Cheaper isn’t always better. Make sure to collect all your receipts and invoices
Take Inventory of Products
An easy way for Microsoft to identify what software you have is to create an inventory of every Microsoft product being utilized in the office. Microsoft made it easy by providing a free Assessment and Planning Toolkit (MAP). Create a baseline inventory of all installed software along with usage to help you stay prepared.
Always Anticipate an Audit
Microsoft chooses these audits at random. It’s safe to say that a proactive approach towards your compliance is a great first step. Microsoft is more sympathetic when effort is taken for compliance, but if you’re making no effort whatsoever, they’re not going to go easy on you. Make sure you’re proactive and document every licensing procurement.
Work with a Trusted Provider
One can most likely skip this step and have their IT provider manage the entire process. Training, guidance, coaching, and even a basic walk through will go a long way. Documentation of procurement will help as well. Make sure you’re working with a trusted provider to ensure compliance while eliminating the hassle for you.
We’ve seen quite a few of these audits lately as there is a slight increase in the past few years. It would be wise to schedule a self-audit at least twice each year. This will reduce any surprises or fees from non-compliance. There are two types of Microsoft Audits, Software Assessment Management (SAM) and Legal Contracts and Compliance (LLC).
SAM is the most common type of audit. This simple self-audit compares software your organization has in your possession to what’s exactly purchased. LLC, on the other hand, is used when a customer refuses a SAM audit. LLC is often used when the auditor accuses a company of intentional software piracy. The LLC often deals with the Business Software Alliance (BSA). When an LLC is issued, one should definitely take this with utmost importance. Sources indicate that penalties can accrue up to $150,000 per title infringed.
For good measure we have a couple statistics for those who are in doubt of such audits. According to Flexera…
85% of organizations are “accidental” software pirates – using more software that they paid for
63% of organizations have been audited by their software vendors in the last 18-24 months
58% of enterprises that have been audited in the last year say they have been audited by Microsoft – the most frequently cited vendor doing audits
Note: This blog is strictly to be used for informational purposes. Do not make decisions based on anything read within this article as every business is unique and must consider their own requirements first and foremost.
Not sure whether or not you’re in compliance? Contact CSP, Inc at (919) 424--2000 or send us an email at email@example.com. We provide managed IT services wherein we handle all of this for you, in order to make sure you’re able to avoid hefty fines.