Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
The race is on amongst business owners to get the best managed IT services available at the best price possible. But, is there a standardized measuring stick by which you can determine if your managed services provider (MSP) is red hot, lukewarm, or a cold fish? In lieu of a universal yardstick, there are ways to ascertain if you are getting the most out of your MSP you can. We’ve listed some of those key indicators below.
You as the client are fully engaged and part of the IT optimization process. Your managed services provider will proactively seek the collaboration of your in-house IT department staff and/or concerned executives for input on the direction your computer network management should take.
Your IT budget is more manageable, scalable, and economical. This is due to your MSP offering a flat, monthly, fixed-fee type of billing option, which means your costs are more manageable and the services themselves (such as cloud services, virtualization, cybersecurity, vCIO services, etc.) able to cover more of your IT network, end to end.
Your managed services team is full of innovative ideas and problem-mitigating solutions. It’s not enough to simply set some parameters and walk away, saying, “Call us if there’s a problem.” A true-to-form managed IT services outfit will constantly monitor and strategize more preventative, long-range methods of keeping your IT machine running in top form, through ongoing awareness of your IT performance.
They offer proactive, remote monitoring for more real-time IT performance fine-tuning. Your IT specialists should augment your on-site maintenance with remote monitoring and proactive processing, analysis, and tweaking of your IT performance, which will result in maximum productivity and a minimum of service interruption, downtime, or threat to your network functions.
CSP meets all the above criteria and then some, and with our managed IT service plans, assures greater business network safety, security, productivity, and quality of services overall. Through our SafetyNet+ program, 24/7 support platform, and predictable monthly billing, we make IT management easy so you can relax and get on with your daily business operations free of worry.
Get a Raleigh Managed Services Provider Consultation
If you’ve had enough of subpar managed IT services and want a truly professional team optimizing your IT network, give us a call today at (919) 424-2000 or email us at firstname.lastname@example.org for more information, or to schedule a consultation.