Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Although VoIP (Voiceover Internet Protocol) technology has been touted as a communications cure-all by many small-to-midsized businesses, especially in the cost-cutting department, VoIP presents many challenges. These challenges mainly concern:
Network quality of service
These challenges, however, seem to rarely be discussed in IT department circles – at least with C-suite execs who likely want to talk about the new-fangled technology over phone systems.
Even the average IT pro has challenges learning all the ins and outs of setting up and servicing VoIP systems. VoIP is somewhat of a “left field” factor in the IT equation for many IT professionals, as getting a handle on all the technical jargon and network integration schematics is a handful – especially when introducing VoIP communications systems into an existing data center and network infrastructure. So, how can IT practitioners learn to become fluent in this “left field” skill set?
Instead of running through a phone company switching tree from station to station, like a traditional phone system, IP-based communication technology has to run through several access points first, such as different servers, between communication points. This allows hackers to be able to listen in and eavesdrop on important and confidential business conversations, which, needless to say, could open up VoIP users to a possible data breach situation. Utilizing the proper data encryption and security tools designed to counteract unwanted listeners is a good first step to improving this glaring security vulnerability.
Quality of Service
Voice emanations must be translated into data packets prior to being sent, which can cause “packet-loss,” or a degradation in the packets of bundled data being sent through the Internet wires. It’s the same technology and principle with emails, only that packet-loss with emails merely causes a small delay in receiving the email. In VoIP set-ups it causes choppy, low-quality phone calls. Many companies are frustrated on a daily basis with this fact, but the simple solution is in utilizing an IP provider that can give priority to packets through special parameters or permissions in the VoIP quality of service mechanism. Having IT personnel on hand to monitor and analyze IP-based traffic and control this tendency (preferably in-house as a managed services provider) than packet-loss can quickly become a non-issue.
Finding an IT solutions company with pros who are qualified as a “unified communications provider” will go a long way to providing you and your company with the reliability assurance that the aforementioned challenges are being adequately met and obviated. Service providers, or MSPs, can be widely varied in their technical expertise, so if your company data network is reliant on VoIP, your best bet is to seek out IT service pros who can give you that assurance and guarantee as unified communications providers. They will typically imply rather sophisticated remote bandwidth management tools and perform the needed diagnostic and curative steps as part of their due diligence. You will be able to tell from the get-go if the IT firm you are enquiring with has the goods or not. Their answer to your VoIP problems won’t beat around the bush. They will be as enthusiastic in their communications to you as the CIO or department head as they are in neutralizing vulnerabilities and quality snags.
Stay connected with top-tier IT networking infrastructure including VoIP service. CSP, Inc is the leader in providing managed IT services in Raleigh. Contact our expert IT staff at (919) 424--2000 or send us an email at email@example.com, and we will be happy to answer any and all your questions.