Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Thanks to an alert client of ours, a malicious phone caller was stopped in their tracks.
If you stay alert for suspicious calls and email, you can also avoid becoming victimized by hackers or scammers.
We have started to see an increase in these sort of telephone calls, so it’s wise to take the threat seriously. In these phishing attempts, the caller attempts to use social engineering to gather information or gain access through the phone.
In this recent incident, the caller claimed to work for an IT company and asked for remote access to the client’s computer. Thankfully, she detected some suspicious behavior, ended the call, and reported the incident.
Some key Red Flags to listen for are:
Intimidation or rushing the call, or falsely implying an urgency to the situation
Making small mistakes in knowing who/where they are calling or in their own identity
Requesting passwords, or other private or sensitive information
Requests to remotely connect when you have not initiated the call
Your gut instincts – more often than not, things just don’t feel right during one of these attempts
Other information to keep in mind:
IT will never call “out of the blue” and ask for sensitive information or to remote onto your computer – if you haven’t opened a service ticket, we would have no reason to call you – ask for the service ticket number
When in doubt; tell the caller that you will call them back – but only call us at (919) 424--2000 or other advertised numbers we have shared with you in the past – don’t ask for the number to call back – call IT and reference the ticket number to be connected back to the technician
Know that Caller-ID information can be easily faked, a local number or even a recognizable number does not guarantee who the caller is
No one will ever be offended if you are on high alert and being security conscious