Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Every organization needs a functioning IT infrastructure. Access to customer data, applications and finance info is critical to the success of any business. When systems fail, your employees, your customers and your bottom line suffer.
The Problem With Reactive IT Management
Avoiding common problems that lead to IT system breakdown is possible for the vast majority of technical failures if a proactive IT service and management protocol is employed.
Computer problems have become so common that people are skeptical when we tell them that 95 percent of IT problems never have to happen. But the concept is no different from performing regular maintenance on any system, which most IT departments do not do.
Until recently, a reactive model of IT management has been an almost universal norm. Rather than performing regular checkups and maintenance, companies got in the habit of just waiting for something to go wrong and then fixing it after the fact. In the meantime, business continuity has broken down, which causes revenue streams and customer relations to also break down.
The cost of reactive IT is much greater than the proactive approach. It’s easy to see when you account for the lost profits that result from a breakdown in everyday business processes added on top of the cost to repair or replace a component that approaching IT service proactively is much less expensive.
What Is Proactive IT Management?
Proactive IT service and management means applying information technology expertise in such a way as to anticipate upcoming problems and to implement the solution before most breakdowns can occur. It means developing the client’s IT infrastructure so that it works in an optimal way in accordance with their business model, the nature of the brand and service. It also means responsiveness, whether solutions are delivered remotely or in person; fast delivery is an important part of what it means to deliver proactive IT management
By monitoring the client system’s performance and status, we maintain and evolve our customers’ networks into their optimal forms. We do this by implementing early-stage preventative technical maintenance. This allows us to identify and avoid issues before they interrupt the flow of your organization.
It’s too late to avoid the damage that is done once an outage occurs. Proactive IT is designed specifically to prevent damage to your systems and your revenue stream and to maintain the trust your customers place in you, which you have worked so hard to earn.
By taking the proactive approach to IT support, you will save money, time and your reputation; whereas, a reactive approach makes trouble all but a certainty.
CSP, Inc is the trusted choice when it comes to keeping up with the latest innovations in the IT industry. Contact us at (919) 424--2000 or send us an email at firstname.lastname@example.org for more information.