1310 Nowell Road
Raleigh, NC 27607
Finding the right Managed IT services company can be a long and tedious process. Make sure to ask the right questions about what they agree to do for you, so you know all your bases are covered.
Selecting a company to maintain your technology is one of the most important decisions you can make for your business. You must find the most competent and reliable IT support provider in your area.
But how do you know if the managed IT services company you’re considering is right for your business?
Some technology companies call themselves the best, but they haven’t kept up their certifications. This is important because the latest certifications validate the skills that their techs learned in their training.
Don’t just pick a company off the Internet because they’re the closest one to you. Do your research to find out if they are truly qualified to protect your data and meet your organization’s unique IT needs.
1. What is your average network uptime performance?
2. Do you have a list of tiered features and capabilities?
3. Do you offer on-site hours built into the regular contractual fee?
4. What metrics do you use to assess speed, reliability, and overall performance?
5. Is there enough flexibility to add or remove service offerings based on my business needs?
6. Are you able to diagnose and remedy service issues remotely without the client’s IT team intervention?
7. Do you offer customized solutions for different businesses regarding growth plans and achievable goals?
8. Which software, professional services automation (PSA), or remote monitoring management (RMM) runs your managed services operation?
9. How is my data retrieved should my contract be terminated?
10. Is your service level agreement consistent for all customers or is this negotiable?
11. Does contract flexibility include monthly and annual payments with capping on yearly rate hikes?
12. Will I need to purchase additional infrastructure when your managed services work with my business?
13. If so, is this a separate cost?
14. Do you have case studies or ROI assessments detailing the cost and benefits of your proposed solution, based on the data which I have provided?
15. Who will have access to my data?
16. What methods do you use to protect data?
17. Will my competitors be able to see my data?
18. What redundancy gets built into the solution?
19. Who owns my data if it gets hosted at your facility?
20. How are data backups and disaster recovery handled?
21. What happens to my data if you go out of business, are sold to or merge with another firm?
22. What measures and processes are in place to protect my data against security breaches or data leaks?
23. Ultimately, who is responsible for my data? You as the MSP, a third party, or me as the business owner?
24. Do you host multiple clients on the same systems, in a multi-tenant environment or exclusivity in-area?
25. Do you run your service operations through a 3rd party hosting providers or data centers? If so, can you provide or validate these?
26. How do you train ad-hoc support?
27. Do you employ a dedicated staff, or ad-hoc?
28. Can I meet the team members providing my support?
29. How many years have you been providing IT managed services?
30. Would you classify yourselves as experts in IT managed Services?
31. What is your level of expertise in my industry regarding regulatory compliance requirements?
32. What industry credentials or certifications, does your company, and your technical staff carry?
33. How does your IT service desk team stay current with new technology developments and trends?
34. Are your IT managed services primarily what you do or are they an add-on service to your business?
35. Will you provide references and phones numbers to customers that are still doing business with you?
36. What percentage of your business gets dedicated to managed services versus other business models?
37. When I’m required to provide an audit trail showing compliance, how does your company handle that?
38. How is support provided?
39. How are complex issues escalated?
40. What are the hours of emergency support?
41. What are the satisfaction levels with your customer help desk?
42. Will you provide references to call from any existing customers?
43. Do you offer on-site support hours as part of the contractual fee?
44. What are the first, second, and third-line parameters for escalation?
45. May we discuss your managed service support levels with existing clients?
46. Is emergency support available twenty-four hours a day, seven days a week?
47. Do you include channels such as telephone, email, portal access?
48. What percentage of issues are confirmed as resolved at first contact by your helpdesk?
49. Do you offer traditional hourly-rate support for hardware, software, and other infrastructure?
50. What type of training is provided, by your company, for my in-house IT staff to educate them?
Are you starting to get the point?
These are just some of the questions you should be asking when determining which IT company you’re going to work with. You can’t rush the decision – if you really want these services to make a difference in your daily work, you need to verify how they work and what they’re going to do for you before you sign on the dotted line.
Want to know what the right answers are?
Get in touch with the CSP team – we’re here to answer any and all questions you have about IT, our services, and what they could do for you.
Click here to get started or call us at (919) 424-2000 to schedule a consultation.
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
On What Questions You Need To Ask Before Signing Any Agreement.
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Raleigh IT Support Company and IT Services Provider | CSP Inc.
1310 Nowell Rd,
Raleigh, NC 27607
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