Selecting a company to maintain your I.T. is one of the most important decisions you can make. You must find the most competent and dedicated support personnel in the area.
Here are 5 questions to ask when interviewing I.T. support companies in Raleigh.
What Industries Have You Served?
Find out if they’ve worked in industries similar to yours. If not, determine if the work they’ve performed for others aligns with your needs.
How Large is Your Company?
I.T. support companies come in all sizes. With a smaller company, you’ll likely be high on their priority list. With larger companies, their knowledge base, capabilities and resources may be more expansive. It’s crucial to weigh the pros and cons to determine if they meet your needs.
What Are Your Staff Qualifications and Certifications?
The right I.T. company can provide certifications held by their staff, and relay how these will meet your needs. Read through case studies and testimonials on the company’s website, to determine if they’re qualified.
Do You Offer Outsourced CIO Services?
Having an Outsourced CIO means your I.T. is kept up to date, and costs to a minimum.
What Is and Isn’t Covered in Your Support Contract?
In addition to a list of all the support they provide, find out what they don’t. Understanding their fixed-fee services, and those that cost you extra, is crucial to determine if they are the right fit.
CSP Inc. answers all of your questions and backs them up with results. Simply contact us to ask what you need to know. (919) 424-2000 email@example.com
“My passion for quality IT service is at the forefront of my career.”
Lance Skipper Client Engineer
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.