Enabling customers to find the best IT solutions for their business while providing quality customer service.
Natalie Shadeck Client Account Manager
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
We treat all of our clients like family, so expect nothing but the best.
Tony DiCarlo Systems Engineer
Driven by excellent IT solutions and outstanding customer support.
Anthony Monteverde Systems Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Making technologies efficiently work to increase productivity.”
Darryl Richards Client Engineer
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Happy Spring! What a beautiful time of year this is! I hope that so far in 2015 you are experiencing success in your business, as well as happiness and good health.
For CSP, 2015 is a special year in that we are celebrating our 20th anniversary. In our eyes, 2015 is a year of reflection and celebration of our past accomplishments. It is also a year of a “new beginning” as we work diligently to position our company for success in decades to come.
As many of you are aware, CSP has been on a “sabbatical” with our newsletter the last couple of years. During this time, we have refreshed many aspects of CSP. First of all, we invested heavily upgrading all aspects of CSP’s internal systems to the best platforms available in the industry. We replaced our Remote Monitoring and Management system, our Professional Service Automation system, our Customer Relationship Management system, and our accounting system. We also reorganized and optimized our staff to enhance our service delivery.
CSP is also “refreshing” from a marketing and company image standpoint. One big aspect of the “CSP refresh” is our name. Note that I have yet to use the name Computer Service Partners in this article. We have decided to build our company name recognition around simply “CSP” going forward.
So, we are happy to launch our newly refreshed company newsletter that we intend to publish monthly. If you have not visited it lately, please see our refreshed web site at www.cspinc.com. We have incorporated a blog, and plan to get more proactive with other social media marketing. We also intend to schedule more “lunch and learn” events. It is our desire that these communications are truly beneficial to our clients, and not simply marketing promotion for CSP. At its core, CSP is not a “sales” organization. We have intentionally built our company to be an IT “consulting” company. So, we want our “marketing” communications to provide pertinent and important information that our clients can use to optimize their IT systems to serve their organization.
In this newsletter, we are profiling two important topics that impact most organizations. One is dealing with continued IT security threats, especially nasty ransomware Trojans such as CryptoWall. And, those organizations that still have Windows Server 2003 in their environment face additional security threats in mid-2015 as Microsoft is discontinuing support (and security patches) for this once popular server operating system.
We hope you will find this newsletter to be informative and helpful. I welcome your comments and suggestions on how CSP can improve the newsletter, and how CSP can better serve you.