Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
CSP, Inc. is proud to have recently hosted our first webinar of the year on January 26th with our very own VP of Sales and Marketing Stephen Riddick presenting on the benefits of Strategic Technology Planning.
The webinar began with an overview of why an IT plan is so important, the primary reason being that IT is integrated; it’s involved in every part of your business, which is why it needs a robust, detailed plan. Without one, you will quickly run into two major issues:
Accidental Architecture: Running from fire to fire doesn’t work long-term. Without a plan, you’ll end up just reacting to issues but never fixing them for good, which lowers user productivity, raises support costs and causes security risks.
IT as a Cost Center: If you only look at IT in an operational capacity, that it “costs X and does X”, you’ll never realize its strategic value. With the right strategy, you can leverage IT to be more than just a cost of doing business.
Before moving on, Stephen commented on why many business managers and owners are hesitant to do any real strategic planning: the cost. Up front, it may seem daunting to consider the costs of strategically aligned IT decisions over the next 5 or 10 years, but the fact is that it really pays off, and will likely cost less than having no plan at all.
Next, the webinar looked at what an IT plan entails, using Stephen’s 3-tiered approach:
Maintenance Planning at the IT Level, which is essentially management of technology refresh cycles.
Risk Planning at the Business Level, looking at the risks the business faces, and how IT can mitigate those risks.
Strategic Planning at the Board Level, considering how IT can help the business achieve its corporate goals.
Lastly, the webinar showed how to create an IT plan, using Stephen’s “Way-Too-Simplified” steps to Strategic Planning:
Where are you now? To best understand your current situation, it’s important to audit your IT infrastructure, perform a risk assessment, and analyze your high-level 5-year plan.
Where are you going? To figure out where you want to be, it will be helpful to consider where you are in your technology refresh cycles, learn about new technology trends and how they could be applied to your business, set expectations for your entire IT team to strategically mitigate risks, as well as invest in consultation as to how IT can drive your business.
How do you get there? Lastly, you combine all three levels into a single robust plan. This includes identifying strategic objectives as well as business goals, building scorecards to track progress, and beginning to execute your strategy.
To learn more about Strategic Business Planning and your IT, and to sign up for our next webinar, be sure to get in touch with CSP, Inc. right away: (919) 424--2000 or firstname.lastname@example.org.