CSP, Inc. Upgrades Summit Hospitality Group to 8×8 Hosted Voice with Stellar Results

Has your business phone system adapted to the changing needs of a hybrid work environment?  Are you paying too much to support an old, antiquated system?

If you are frustrated with your current system, you are not alone.  Fortunately, though, there is a better way!

CSP recently upgraded Summit Hospitality Group to a hosted 8×8 phone system with stellar results.  Specifically, by moving to 8×8, SHG recognized the following benefits:

  • Saved money on a monthly basis by eliminating expensive telco lines and annual phone system support contracts
  • Adapted seamlessly to work-from-home during COVID by leveraging a feature-rich system that can be accessed from any location, on any device.
  • Has peace of mind by leveraging a stable infrastructure with impeccable uptime

As the client told us after the deployment, “This was one of the most successful IT projects in our history.”

Here’s the full story:

Summit Hospitality Group’s Business Phone Solution Was Error-Prone And Expensive To Maintain

Before upgrading, Summit Hospitality Group was using an old Cisco UC on-premise phone system. It was well over 10-years-old and had reached end-of-life. That meant that Cisco was no longer providing support or updates for it.

Furthermore, the feature set was limited.  The phones were limited to the physical office.  The client experienced frequent outages.

Despite all these drawbacks, Summit was paying a lot every month in telco expenses due to this system’s reliance on PRI connections and analog lines. This was in addition to the annual support costs.

Recognizing the need to move to a better-supported and less-expensive business phone solution, Summit Hospitality Group asked CSP, Inc. for help.

How Did CSP, Inc. Solve Summit Hospitality Group’s Business Phone Problem?

We equipped them with a robust UCaaS solution from 8×8, also known as Hosted Voice. This modern, scalable, and user-friendly business phone solution solved each and every one of the problems posed by their outdated on-premise Cisco system. By making the switch, Summit Hospitality Group cut a few hundred dollars in monthly telco expenses.

With our help, Summit Hospitality Group enjoys a superior business phone solution:

  • Wide Range Of Features: Work on the go with a smartphone app, voicemail to email, call forwarding, and more. Sync up the desktop with the mobile device via the Bluetooth function. Users can integrate your mobile device to receive calls and voicemail alerts, as well as to use many other system features from wherever you are.
  • Increased Flexibility: Whether your employees are in a single location or at multiple sites, desk-bound or road-bound, taking inbound calls or making outbound calls, we can create a solution that best fits their business communication style.
  • Stay Connected 24/7: Unlike their old Cisco system, our business VoIP solutions allows Summit Hospitality Group to stay connected around the clock.

CSP, Inc. Delivers A Modern Business Phone Experience

Don’t struggle with an obsolete phone system — find the one that fits your needs and expectations. CSP, Inc. will give you the features and flexibility you need in a phone solution, all at a simple monthly rate.

Talk to our team to find the features you’ve been looking for.

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