The CSP And 8×8 Team Up

In the modern business world, communication is vital – every moving part in your business needs to stay connected and in sync to meet the expectations of your clients. It’s no secret; technology is the driving force behind effective collaboration for businesses.

This is especially true during the COVID-19 pandemic. Employees working from home need to be able to make and receive calls on their business line to stay effective – and this will be true no matter what the crisis is. Regardless of whether it’s during this coronavirus pandemic or any other type of disaster that could affect your operations, the ability to communicate effectively is extremely important.

CSP, Inc., and business communications leader 8×8 teamed up to hold a webinar on June 18th, all about communication during the pandemic. Our very own Stephen Riddick, along with David Merrills, Account Manager and Scott Weiss, Systems Engineer for 8×8, discussed the challenges that businesses experience transitioning to a work-from-home strategy and dealing with aging phone systems that offer no flexibility or mobility.

The webinar featured a live demo of 8×8’s solution, and a fully engaged discourse with all attendees, discussing the many challenges of the pandemic, and potential strategies to hello overcome them.

Are Your Phones Obsolete?

Using a traditional phone system isn’t just inefficient and illogical; it’s dangerous. As you may have found out just recently, a major disaster can quickly nullify the capability of your office’s phone systems.

Staying connected is essential for any organization – and it’s easier than ever before, with the right technology – Voice over Internet Protocol (VoIP). VoIP uses cloud technology to make calls instead of a traditional phone line, granting your clients greater connectivity, more features, and reduced costs.

What Do Cloud-Based Phones Offer?

Cloud-based phones like those provided by 8×8 provide improved efficiency by limiting issues that come from having to replace or fix phones, as well as complicated management of adding and or removing employees. On traditional landline phone systems, you would have to wait lengthy periods of time for a phone to be replaced, or for a roll truck to fix issues. All this time spent waiting is time when you and your team can’t work.

With a VoIP system, you don’t have to deal with these issues, which means less downtime. VoIP also improves efficiency by providing you with numerous options for routing and answering calls, without the expensive on-premises technology and staff.

With an assigned business phone number, you and your employees can take work calls on any device they like, both in and out of the office. This is especially powerful for businesses with mobile, remote workers, and Bring Your Own Device Policies.

Whether your employees are in a single location or at multiple sites, desk-bound or road-bound, taking inbound calls or making outbound calls, VoIP provides a solution that best fits your business communication style.

If you’re not sure how to get started with 8×8 solutions, don’t worry – CSP, Inc. is here to help. We’re proud to offer our assistance to community businesses that want to stay productive both during and after the COVID-19 pandemic.

To get in touch with one of our experts, click here or call (919) 424-2000.

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