Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Whenever a business decides to move forward with a new project, it’s important to acknowledge the possible outcomes of the efforts involved. The same can be said when forming a new relationship, especially when it comes between a business and a network or technology provider. So before selecting the right provider for you, one would need to know how to plant the seeds to make the relationship truly blossom – with the relationship being a two-way street. Long story short: Building a relationship with your provider could be easy, but it does require a few acts of consideration to get off the ground properly.
Trust is an incredible foundation to build between yourself and your provider. However, it’s important to understand that trust isn’t anything that will be given after initial introduction… it is something that must be nurtured and maintained over time.
So to build a strong foundation of trust, it’s important to explain your technology and business strategies to your provider. Once your technology provider has a solid understanding of how your business operates, they can make decisions to improve your professional future – regardless of how large or small your vision may be. Other methods of building trust could include:
Asking questions about your concerns and how their service can help.
Be open in regards to your technology challenges and business.
Let them help and understand what you need, so don’t bring your predetermined solution upfront.
Trust and transparency go hand in hand. Whenever a business is open regarding their concerns and questions, the tech provider can provide the detailed information they deserve. By remaining open about your challenges, budget, and professional timeline, the more the tech provider can help your service. With providers being driven to aligning and simplifying your technology, it’s important that you remain transparent in your interactions.
The more you communicate with your technology provider, the more help they can provide. To put matters for both parties, a constant flow of communication allows everyone involved to create incredible work. To make this possible, it’s important to:
Give weekly updates on the status of your technology.
Discuss the projects you have in the pipeline.
Have a clear statement of timelines and what you expect in the given deadlines.
It’s incredibly important to build a solid trust with your technology provider, with CSP, Inc being an excellent place to start. So if you live in Raleigh and you’re looking to build a solid relationship with your technology provider, feel free to contact us by phone at (919) 424--2000 or by email at firstname.lastname@example.org today.