Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
After a “system-wide outage” of their IT network grounded flights globally, Delta Airlines is now the target of a Congressional inquiry. The inquiry is aimed at determining exactly what caused the Delta’s entire IT network to fail. One of the questions U.S. Senators should be asking is, “Why didn’t you have proper data network backup and recovery measures in place?” Because, to us, that seems to be the golden-ticket question in this mess that delayed and stranded thousands all over the world due to one single system failure.
Backup, Recovery, and Continuity
This mantra should have been chanted by stranded and inconvenienced Delta passengers as they stood in the labyrinthine lines to find out why their flights were delayed hours and hours: “Backup, Recovery, and Continuity! Backup, Recovery, and Continuity!” Obviously, Delta’s IT network system was woefully out of date, or wrongly configured. Same difference. Imagine: thousands of passengers standing in line able to access the Delta website on mobile phones, but the corporate commercial airline giant itself standing helpless at the desk, blindly staggering in the dark as at least one interviewed passenger was hoping they “put me on another airline”. You can bet she wasn’t the only one to feel that way.
A Public Relations Disaster
The Delta Airlines IT system failure, although a public relations disaster for them, has a silver lining for the rest of us in the form of its cautionary tale: Don’t do business with outdated, wrongly-configured, or a woefully inadequate IT network. Especially as a corporate giant, where just one of these IT system failures could spell disaster in the form of many thousands of your customers choosing to fly other airlines. But the risk remains. To wit: Any one of the other commercial airline giants could suffer the same fate as Delta, should they, too, not have an IT network configuration that includes the proper implementation of cloud-based backup, disaster recovery, and business continuity. Without it, you are a sitting duck who could be dead in the water tomorrow!
Call an IT Professional and Get Disaster-Ready
CSP, Inc is the leader in providing managed IT services in Raleigh. Contact our expert IT staff at (919) 424--2000 or send us an email at firstname.lastname@example.org if you have any concerns about backup, disaster recovery, and business continuity, and we will be happy to answer any and all your questions.