Enabling customers to find the best IT solutions for their business while providing quality customer service.
Natalie Shadeck Client Account Manager
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
We treat all of our clients like family, so expect nothing but the best.
Tony DiCarlo Systems Engineer
Driven by excellent IT solutions and outstanding customer support.
Anthony Monteverde Systems Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Helping to maintain daily office operations and provide the highest level of customer service is my goal”
AnNette Chavez Administrative Assistant
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Making technologies efficiently work to increase productivity.”
Darryl Richards Client Engineer
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
Thinking ofHiring A New IT Company?
On What Questions You Need To Ask Before Signing Any Agreement.
Maybe you’ve heard some hacker horror stories in your experience. All it takes is clicking one wrong link and then, BAM, malware is installed, accounts are broken into, and identities are stolen.
There’s one particularly vicious tactic that some hackers use now, especially during the holidays. Once their malware is installed on their victim’s computer they do something a little more creative than just trying to rip out as much information as they can. Instead, they will encrypt all the files on their victim’s computer, and then they have the gall to communicate with their victim and threaten to delete all their files. Unless, of course, the victim will agree to pay a ransom to the hacker, then they will show the good will to unlock the files. This type of malware is known as ransomware.
Anyone can find themselves hit by ransomware!
You don’t have to have the tech-savviness (or lack thereof) of the average grandmother to be susceptible to these attacks.
Case in point: the Swansea Police Department (between Providence, Rhode Island and Boston, Massachusetts, just in case you’re wondering), was infected with CryptoLocker (the most popular program for ransomware). That police department ended up agreeing to a $750 ransom in order to unlock their files.
So what are your options if you’ve been victimized?
So you should be considering one of the two options: if you are indeed infected, you’ll have to decide between giving in to their demands and paying their determined ransom or ignoring their demands and see what happens. There’s really no good answer here. Either you pay up, and become an easy target for future attack, or you refuse, and the hacker deletes what was potentially many hours of work.
How do you head them off at the pass?
Before you get taken advantage of by one of these hacker/hostage-takers, heed this advice and you will be forever immune to their attempts on your security: Back up your files. It’s really that simple. It pretty much makes you invulnerable to these types of attacks.
Then you can just respond to their threats in the style of Clint Eastwood in his Dirty Harry films: “Go ahead, make my day, punk.” They’ll delete your files out of spite, but it won’t matter. You’ll have as all your files waiting in the wings to be restored anyway. It’s a true win-win (the first win is knowing you can restore your files, the second is knowing that you can anger hackers who prey on people and their sensitive files).
CSP, Inc can help you set up a comprehensive backup and data protection plan for your business, so you never have to give in to the punks who try to hold you hostage. We make backing up your files easy with automated cloud-based backup processes that you’ll never even have to worry about. Call us at (919) 424--2000 or send an email to firstname.lastname@example.org today to protect your Raleigh business from any threat the future holds.