Managed IT Services

One of the most common questions we get asked is this: “What are Managed IT Services?”

The simple answer is that Managed IT Services can give you great peace of mind. When you know that your technology is being taken care of by professionals, you can get back to running your business without the stress. This includes software, data, network devices, servers, workstations, security, endpoints and more.

Managed IT Services can make it possible for you to get professional IT people to monitor, manage and maintain your entire IT infrastructure. This will ensure that you have the most up-to-date hardware and software and you won’t have to worry about huge technology expenses. The services are paid for on a monthly subscription basis just like your electric bill.

The most attractive part of this type of service is that you have well-trained professionals handling all those network and computer issues that you used to lose sleep over. Regular proactive maintenance also helps your equipment last longer and perform better. Companies that have their technology needs covered can grow and evolve.

What Does a Managed Service Provider Handle?

A managed services provider (MSP) can take care of all types of issues, including malfunctioning computers, software updates, maintenance on servers and networking equipment, and so much more. An MSP has a range of engineers and IT specialists on board who can handle just about any technology need.

They are often certified partners with industry leaders like Microsoft, Lenovo, Cisco, Meraki and others. Maybe you aren’t getting the most out of your technology, or perhaps you need a better design for your Wi-Fi? You may decide to install surveillance cameras. As you can see, managed service providers don’t just fix broken computers. They partner with you to provide and maintain the best hardware and software so your business can compete in the marketplace.

What Other Services Are Available?

If you need other services, they’re always available, including:

  • IT Consulting
  • Virtualization
  • Email/Spam protection
  • Cloud services
  • Cyber-Security Services
  • Business phone systems
  • Virtual CIO services
  • Backup & disaster recovery services
  • IT Audits
  • IT Security

Once you discuss your technology needs with a managed services provider, they will help you put together the right bundle of services for your business. This agreement outlines your services and prices. Once you get a great MSP to take care of your IT infrastructure, you’ll enjoy worry-free maintenance that will keep your network in the best working condition.

What About Cyber Security?

Right now, security is on everyone’s mind. Your managed IT services provider should have a comprehensive plan detailing how cybersecurity gets addressed. Their procedure must include:

  • Firewall settings
  • Intrusion detection
  • Intrusion prevention
  • Encryption at the file level
  • How those services are carried out

How About Help Desk Support?

Help Desk managed support is standard in many contracts. However, you’ll need to know if the managed services provider is local or if they only provide remote support. If your current IT services are cloud-based, then remote support should be acceptable.

What’s The Bottom Line?

Today’s business owners need the best technology they can afford, and they want to understand how to make this technology work for them, not against them. But these solutions must be affordable. Every business has a budget.

They also need much tighter cybersecurity. The average small business doesn’t have strong enough internet security to prevent an expensive cyber breach. And hackers are finding new and clever ways to penetrate your security perimeter. With a great managed IT service provider on your team, you’ll have the security you need to do business each day without worrying.

In most cases, managed IT services bring greater stability to your overall IT infrastructure. Your staff won’t experience as much downtime, your customers will receive better services, and you won’t have as much stress.

Technology innovations are a must for today’s growing businesses. By leveraging your technology, you can move ahead of the crowd and reach your business goals. That’s the bottom line.

Managed IT Services Raleigh Durham

CSP, Inc. is committed to serving your business with excellent IT services and support for Raleigh, Durham, Chapel Hill, Cary, Wake Forest, and surrounding area businesses. For over 24 years, we have worked with companies large and small, and we know how important it is to keep your technology working and in optimal condition.

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