Picking a company to help you with all your IT needs can be difficult. Aside from an IT company supporting the software you need to run your business, you need to make sure they can take care of you with ease, talk to you in a way you understand and be able to do so promptly.
Rabble, Rabble, Rabble
Ever talk to a tech savvy person and wonder what they are doing to your computers, or even remotely understand what they are talking about? The last thing you want to hear is rabble, rabble and rabble. Any IT company that knows their clients, and their services, will be able to communicate to you in nontechnical terms. It should be as easy as hearing “Mom went grocery shopping to buy cereal for tomorrow morning.” Easy, simple and in plain English. Never should you have to be left in the dark trying to understand what someone is telling you. If your IT company is professional and knowledgeable, you should be able to able to understand them.
What Qualifies Them?
Just because someone has been doing IT for many years, doesn’t mean they are qualified to do the job. Finding out what experience they have, and how much of it they have done, is crucial to having the best support. Asking for certifications is never a bad idea, either. Sometimes, experience is all that matters. Below, you will find a list of recommended questions to ask, based on qualifications:
What kind of work have you done before?
How many staff members do you have and how long have the majority of them been with you for?
What makes you stand out from everyone else?
Your staff: what certifications do they have, what do they stand for and what are your training policies for keeping them up-to-date?
These top four questions can help you pick the right IT company for your needs. They should be prepared for these questions and should be able to answer them with confidence. Keeping up with the times is a big plus, and so is recertification. Take a note that some expire after a certain amount of time, which is why it is important to ask all these questions.
The last thing you need is to be down for longer than you need to be. Choosing an IT company that is fast, reliable and remote is important to your needs. Sometimes, the problem is a setting box that was unchecked or a simple conflict that can be resolved over the phone. However, for those tough times where it isn’t so easy, remote access is a crucial to your needs. Having someone that is able to remotely connect to your computer, and fix your problem fast, keeps you and your staff working efficiently with minimal downtime.
Having an IT company that follows up with their services and builds relationships with you is something you should look for. The proper IT company will help you with efficiency and provide solutions for problems you may not know are hindering you. They will also provide you with the proper service and not charge you for services you do not need. Having a friend, rather than a business, by your side will provide reliable, dedicated and consistent services, while keeping you afloat during the crucial times.
Having a bill come in and not understanding anything on it is an on edge feeling. Don’t fret over the small stuff because the proper IT company wouldn’t bill you something you don’t understand. Even if they do, it should be easy to call them and find out exactly what it is you were billed for. Clear, concise, and specific services are what to look for in an IT company. It makes billing simple and your tech life easier.
Finding the right IT company shouldn’t be difficult, nor do you want them to be. Give us a call or email us and find out how we can make your workdays easier.
Always at your service to provide the highest level of quality support to our customers.
Anthony Firth Client Engineer
“I’m passionate about building and fostering relationships, and finding solutions for success.”
Michael Koenig Client Account Manager
“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”
Jake Parrott Business Development Manager
“Serving the client through IT solutions is my passion. A happy client is a happy me.”
Jason RichardsonClient Engineer
“Striving to provide friendly and quality service to our customers”
Ted Rorabaugh Client Engineer
“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”
Josh Wilshire Systems Engineer Team Lead
“Providing courteous, quality IT service for our customers.”
Rich Yoest Rapid Response Team Supervisor
“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”
Brandan Bishop Client Account Manager
“I strive to provide the highest level of quality service to our customers.”
Tommy Williams Sr. Hardware Engineer
“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”
Stephen Riddick VP Sales & Marketing
“CSP doesn’t succeed unless your company succeeds.”
Stephen Allen Inventory Manager
“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”
Scott Forbes VP Support Services
“Every day, I work with clients to help plan the future of their businesses.”
Michael Bowman vCIO
“Your IT problems become our IT solutions.”
Mark McLemore Project Engineer
“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”
Margie Figueroa Business Manager
“Helping customers get the most out of their IT Infrastructure.”
Marc Gillet Project Engineer
“Providing quality internal and externals financial support to our customers and accounting support to CSP.”
Katie Steiglitz Accounting Administrator
“Your satisfaction is our #1 priority.”
Heather Moore Project Manager
“Some call me the CEO. I call myself the Cheerleader for an awesome team!”
William B. Riddick Founder & CEO
“CSP is here to assist you with your IT needs.”
Beth Wylie Inside Sales Manager
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On What Questions You Need To Ask Before Signing Any Agreement.